Delivery and Returns


Country UK Europe World Wide 1 (USA, Africa, Middle East) World Wide 2 (New Zealand and Australia)
Shipping Cost £3.99 £5.99 £6.99 £6.99
Free Delivery On orders over £50 On orders over £50 On orders over £50 On orders over £50
Delivery Time 48 Hours tracked 5 days 7 days 7 days



We will happily issue an exchange or refund to the original credit card for any unopened merchandise bought on if it is returned within 28 days of the date of purchase.

  1. Send us an email to to let us know if wish to return your item.
  2. Package your items carefully back into the box it was delivered in and include your invoice/ copy of your booking order, label your package (ensuring your address is covered). PLEASE NOTE WE ONLY REFUND ITEMS ORDERED FROM WWW.HAIRGAINNOW.COM IF YOU ORDERED FROM ELSEWHERE PLEASE SEE INDIVIDUAL COMPANY REFUND POLICIES.
  3. All items must be accompanied by a copy of the original receipt and in unopened, saleable condition. (Anything that is returned opened or used won’t be refunded and will be disposed of).

We promise to refund any unopened items that you are not completely happy with, within 10 days of receipt. Payment will be credited to your original method of payment and you will be notified by email when your refund has been processed. Any returns after 28 days will not be refunded. The customer is responsible for paying postage. We are not obliged to issue refunds for any opened products.

Shipping costs are the responsibility of the customer and are non-refundable.

Please send your order back to:
Hair Gain
Whitehouse Business Park
White Ash Green
Halstead, Essex

The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods. You can ask for a proof of postage and keep this for reference. Without this, we cannot refund any money if we do not receive your parcel.

If you have an issue with your product or delivery, please contact us to discuss your options at

If getting in touch about a return, please include your order number and product details in the email.